How to contact

For queries relating to the ffuussTM hand dryer, please send us an email to info@ffuuss.com

Find us in

"GENERAL TERMS AND CONDITIONS OF SALE"

I.- PURPOSE AND SCOPE.

These provisions aim to regulate the use of electronic sales services for hand dryers manufactured under the trade mark FFUUSS ("FFUUSS Hand Dryer") offered by FFUUSS 2013, S.L.U. (hereinafter, FFUUSS), a trading company which operates over the INTERNET from its website www.ffuuss.com

The clauses comprising these General Terms and Conditions bind both parties and form an integral and inseparable part of the contract of sale which effectively operates at the time of signing the order at the request of the customer through the purchasing mechanisms to be specified later, all this in accordance with the provisions of Art. 1255 of the Civil Code which covers the principle of autonomy and agreements between contracting parties. The contract of sale may be drawn up in Spanish or English. In the event that the user prefers to sign the English version of these terms and conditions, the user must choose the English version on the home page.

Any FFUUSS sale through this website is subject to the general terms and conditions stated herein that supersede any other terms and conditions that may appear in another document the purchaser has, excepting formal express statement by FFUUSS.

In order to ensure fully the rights of consumers and users of the FFUUSS purchasing service, these General Terms and Conditions are established pursuant to the provisions of Royal Legislative Decree 1/2007 of 16th November, which approves the consolidated text of General Law for the Protection of Consumers and Users and other complementary laws, Law 7/98 of 13th April on General Terms and Conditions of Purchase, Law 7/1996 of 15th January on the Retail Market, Civil Code, Directive 2000/31 EC of the European Parliament and the Council of 8th June, Law 34/2002 of 11th July on electronic commerce and information society services and the regulations they develop.

_LANG_TERMS_COND_P_5

_LANG_TERMS_COND_P_6

II.- IDENTIFICATION AND CORPORATE NAME OF THE OFFEROR COMPANY.

FFUUSS 2013, S.L.U. is a trading company registered in the Registry of Companies of Lleida, Volume 1349, Folio 127, Section 8, Page L-26,961, with Tax Identification number B-25.762.303 and registered offices in Solsona (ES 25280 Lleida) Polígono Industrial “Els Ametllers”, Carretera de Manresa, Kilometre 79, Parcel 3.

Telephone number 0034902883083. Email address info@ffuuss.com

FFUUSS provides its sales services over the INTERNET through the website www.ffuuss.com

The address for complaints will correspond to that stated as the company's registered offices.

III.- OBJECT.

These General Terms and Conditions govern the provision of services regarding the sale, purchase and supply of the products offered by FFUUSS and advertising aimed at its customers/users, all through its website, as well as the rights and obligations of the parties arising from the sales operations concluded between them.

IV.- LEGAL CONDITIONS OF ACCESS FOR THE CUSTOMER/USER.

Clarity and transparency of information.

FFUUSS, in compliance with the provisions of Article 10 of Law 34/2002 of 11th July, through its website and these General Terms and Conditions, provides access, by electronic means, in a permanent, easy, direct and free manner, to information regarding its corporate name, registry and tax data, registered offices and communications address, as well as its email address.

Conditions of access for the Customer/User.

The users of the website maintained by FFUUSS will be entitled to free open access to the public information contained therein, although FFUUSS reserves the right to restrict access to information, promotions and special offers to its registered customers.

Any user accessing the website "FFUUSS.COM" has the right to register as a customer, thereby being able to benefit from the special offers for the group of customers if the specific conditions of the offer specified for each product are met.

User Registration.

The customer/user, prior to completing the purchase of any of the products offered by FFUUSS, must provide and register their personal data needed to register as a customer on the website to be able to place orders said site and to conclude contracts of sale (name and surname or corporate name, address, email address and telephone number). The registration of this data is mandatory and the user's failure to provide this data or providing incorrect data will make it impossible for FFUUSS to be able to correctly manage the requests and orders placed.

FFUUSS may request additional personal data for statistical purposes to understand the user's profile. The customer/user may omit or not communicate any data that is not absolutely necessary to register as a customer on the website or to complete the purchase.

The customer/user agrees that their personal data may be processed in order to send them advertising information and offers from FFUUSS. The customer/user can object at any time to the processing of their personal data for such purposes simply by contacting our Customer Service Department (Tel. 0034902883083 or at the following email address info@ffuuss.com).

Any alteration in the customer's personal data that was provided to this Company must be communicated to the same as soon as possible.

The processing of this information will comply at all times with current regulations on personal data protection.

FFUUSS may offer the customer a personal registration system through a customer code and password to facilitate the customer's future purchase transactions. In this case, the customer may choose the password desired. If desired by the customer, FFUUSS will generate the password for the customer through an automated process. Passwords with immoral, offensive, insulting or discriminatory content or that contravene the provisions of laws, or those with terms alluding to brands, products or names protected by the Law of Intellectual and Industrial Property or the right to privacy, honour and personal image will not be permitted.

The customer commits to ensuring the confidentiality of its customer code and password. FFUUSS is held exempt from any and all liability arising from the customer's misuse or negligence in fulfilling its obligation of confidentiality regarding its customer code and password.

V.- ELECTRONIC PURCHASE PROCESS, TERMS AND CONDITIONS FOR THE PROVISION OF SERVICE AND RESPONSIBILITY.

Electronic purchase process.

In the interactive electronic purchase process, it will be necessary to follow all the steps outlined below.

- User information on the products offered to the customer by the Company: specifications, description, guarantee period, brand and indicative photography.

- Selection by the user of the product they wish to purchase and the quantity.

- Selection by the user of the "add to basket" option.

- Validation of the order by the customer by selecting the "validate" option.

- Completion by the user of the order confirmation form, with the delivery address and the billing address.

- Acceptance of the personal data protection policy.

- User information on the products included in the basket, the quantity, price, VAT applicable, delivery address, billing address, person to whom the order should be addressed, contact person, telephone number and method of payment.

- Confirmation on the selection of the method of payment desired by the user and user information on the postage and packaging rates.

- Information on the postage and packaging costs applicable to the order placed by the user.

- Information on the final price for the customer including VAT, postage and packaging, transport and goods insurance. The final price will, therefore, be communicated to the customer in the electronic purchase process before the customer gives their acceptance by choosing the "order acceptance" option.

- Acceptance of these General Terms and Conditions of Purchase and processing and completing the order to FFUUSS.

- Sending the customer an email confirming the order placed from FFUUSS.

Any discounts or promotional gifts will be freely made available by FFUUSS to the groups designated by the Company at any time, or because of the product offered, according to the advertising on its website at the time. In any case, the products offered with specific discounts will state the duration of the offer and the price.

At the time of completing the order, having used the order confirmation menu option and accepted these General Terms and Conditions, the customer's consent is deemed given and the validity and effectiveness of the contract of sale governing the parties is in effect.

Orders.

The orders placed by any of the available methods will be subject to our supply availability. We accept no liability in the case of delays arising from an inability to supply.

The commitment undertaken by FFUUSS to sell and dispatch the goods offered is subject to the advertised product stock and availability while such stocks last, consequently FFUUSS, in its commitment to quality and customer service, at all times tries to ensure that the products advertised are available. However, in the event of exceptional interactive multi-order situations, or those which cause the product stock to run out, the order and contract concluded between the parties will be void under this cancellation clause; in the case of prepayment, the amount paid by the customer will be fully restored to the same, without any compensation for breach of contract, actual loss or loss of earnings in favour of either party.

Pricing policy.

The prices of the FFUUSS catalogue products are stated in the attached rates, forming an integral part thereof. The prices listed in the aforementioned rates ARE NET PRICES EXCLUDING VAT and will be valid from 1st February 2015 for one year.

Notwithstanding the foregoing, FFUUSS reserves the right to unilaterally modify the price of the products and services offered through its website at any time. In order to guarantee certainty and security in the product price to the customer, this will be what is being advertised at the time of completing the order.

Please check the prices before making your order.

Postage and packaging.

FFUUSS will inform the customer of the postage and packaging costs for the product at the time of completing the purchase.

If the order is to be delivered to a country outside the European Union, the postage and packaging costs may be increased due to the payment of import taxes or duties.

Method of payment by the customer.

In order to guarantee the payment for the goods purchased with complete security for the user, the following payment systems are established:

1.- By credit card, the details of which are provided to FFUUSS at the time of completing the purchase.

2.- By payment or bank transfer to the bank account held by FFUUSS which is posted on its website.

Billing.

Once the payment is made by the customer, FFUUSS will issue a paper invoice to the customer's address with the purchased product and an electronic invoice to the email address given.

Delivery term for the purchased product.

A period is established of approximately three weeks (21 days) for the actual delivery of the purchased product, which will begin from when FFUUSS is aware that payment for the goods has been made by the customer.

The delivery term for the goods is determined by the location to which they are to be delivered. In the event of a delay in delivery of more than 10 days over the approximate time limit for receipt and provided that this delay is attributable to FFUUSS, subject to prior written complaint from the customer, the customer may unilaterally cancel the order, having the amounts paid restored to them and with the parties agreeing not to claim for any present or future, direct or indirect damages, or under the classification of actual loss or loss of earnings.

Place and method of delivery.

The order will be delivered to the address given at the time of purchase by the customer. Any subsequent modification requested by the customer to the place of delivery may generate additional costs.

FFUUSS reserves the right to not supply the product when the place of delivery proposed by the purchaser makes it very burdensome or difficult to fulfil logistically or in relation to customs requirements.

The goods will be delivered to the customer by a transport company with a delivery note in which the information will be given to identify to the customer the order, price, number of packages and products contained.

The customer is responsible for checking the content and condition of the goods at the time of delivery, it being that once the same are accepted and the customer's signature is provided on the copy of the delivery note returned to the transporter, their agreement with what was received is stated and any subsequent claims regarding the suitability and identity of the goods requested and received are given up. In the event that at the time of delivery the customer sees errors in the goods received or the goods are visually damaged, the customer must state these circumstances on the transporter's delivery note and inform FFUUSS of this within 24 hours through the Customer Service contacts posted on its website.

The goods are at all times covered against risk in transport and handling as well as for loss.

Withdrawal - Returns.

The purchaser has the right to freely withdraw from the contract concluded, terminating it unilaterally in accordance with the provisions of Article 44 of Law 7/1996 of 15th January regulating retail trade, amended by Law 47/2002 of 19th December 2002.

This right of withdrawal will not apply in contracts of sale of goods made according to the consumer's specifications or clearly customised, among other situations.

Term: The purchaser will have a period of seven (7) working days from the date of receipt of the order to withdraw from the contract. The law of the place to which the goods have been delivered will determine what days are to be counted as working days.

Method: The exercise of the right to withdraw is not subject to any formality; it can be done without the need to mention the causes, sufficing that FFUUSS is notified, accrediting it in any way. It may also be done by presenting the accompanying withdrawal or termination document duly completed by the applicant.

Costs: The costs incurred in returning the product will be borne by the purchaser, who must also meet the corresponding compensation for any damage to the products purchased.

FFUUSS reserves the right to inspect the products prior to the return of the payment received for the purpose of verifying: a) that they are the same as were sold; b) that they have not previously been handled by the customer; c) that they are in their original packaging; d) that they are returned complete, with all their major components and accessories, including user manuals. If these requirements are met, FFUUSS will return the payment.

In the case of a return, the seller is obliged to return the sums paid by the purchaser without any retention as soon as possible and no later than thirty days from the withdrawal or return.

The product return must always be carried out in the original packaging and in perfect condition. FFUUSS shall not be liable for anomalies resulting from incorrect use or products that have been used previously. All products returned will be subject to a technical study before receiving acceptance.

FFUUSS shall not be liable for damages to third parties caused by force majeure.

Product variation.

We reserve the right to make any modifications to our products deemed necessary. The product specifications may be modified. In the event of a change in the model or reference, the changes will be specified in an attached booklet.

Property rights.

The products supplied will be owned by FFUUSS until payment is made.

Guarantee.

FFUUSS guarantees the proper functioning of its Products from the start date of the guarantee included in the user manual for each of the products sold. The guarantee for the products sold by FFUUSS is provided and established in the conditions of handling, proper use and conservation, in the terms contained in the guarantee certificates accompanying all of them.

VI.- ADVERTISING AND PERSONALISED OFFERS FOR THE CUSTOMER.

The custumer/user authorises FFUUSS to send them offers and advertising information. The custumer/user may revoke this consent at any time simply by contacting our Customer Service Department (Tel. 0034902883083 or by sending an email to info@ffuuss.com).

VII.- INTELLECTUAL AND INDUSTRIAL PROPERTY.

The rights concerning intellectual and industrial property (including, but not limited to, brands and trademarks, logos, text, photographs, icons and images as well as the graphic design, source code and other software elements contained in the website "FFUUSS.COM"), are owned by FFUUSS or the wholesale companies or manufacturers of the products and services offered. They are, therefore, subject to intellectual and industrial property rights protected by Spanish and international legislation.

Without prior written authorisation duly given by FFUUSS or, where appropriate, the wholesale company or manufacturer of the product rights holder, it is not permitted to utilise, reproduce, transmit, manipulate or in any other way use beyond what is normal and necessary for visiting the website and the use of the services offered.

Access to the services provided does not represent on the part of FFUUSS any total or partial waiver, transfer or cession of the rights arising from intellectual and industrial property, or that it assigns the rights to use, modify, exploit, reproduce, distribute or publicly communicate these contents without the express prior written authorisation of the respective rights holders, without prejudice to the right to view and obtain a private backup of such content, provided that such right is exercised according to the principles of good faith, that the intellectual and industrial property of the holder of such rights remains unchanged and that it is not used for commercial purposes, but solely for the user's personal information.

Liability arising from the use of material protected by intellectual and industrial property rights contained in this website rests solely with the user.

VIII.- RIGHTS AND OBLIGATIONS OF THE USER/CUSTOMER AND FFUUSS.

Customer Rights.

- Confidentiality and security of the customer's personal data in accordance with the provisions of current Spanish data protection legislation.

- No distribution, transmission or publication of the customer's data without their express consent.

- No promotional or advertising emails without the customer's express consent.

- To query, modify or delete the customer's personal data held on the FFUUSS database at the customer's request.

- To access the open sections of the FFUUSS website for free.

- To know the status of the order placed at all times.

Obligations of the User/Customer.

- To keep their personal keys with due diligence.

- To use the information published by FFUUSS exclusively for the customer strictly within the intended personal business relationship.

- To not reproduce, transfer or make available the information published by FFUUSS in any of its content without the express permission of the latter.

- To faithfully use the purchasing service provided by FFUUSS on its website, refraining from manipulating the content of its website or interfering in its IT resources through virus' or other conduct prohibited by law.

- To respect the purchase agreement once the order is accepted, with timely payment of the agreed price.

Rights of FFUUSS.

- To retain, modify or suspend its website without prior notice.

- To modify these general terms and conditions in whole or in part, with the amendments that the Company agrees being applicable from the time of their addition to the website. In any case, the aforementioned amendments will not have any retroactive effect on the products and services previously purchased by customers/users.

- To modify the price of the offers on the purchase system following advertising.

- To reject any order due to lack of stock, non-payment by the customer or difficulty in delivery to the destination location.

- On receiving payment for the customer purchases, the transaction is accepted.

IX.- PERSONAL DATA PROTECTION.

1.- Information:

The information received by FFUUSS through its website will be treated with the utmost confidentiality. FFUUSS is committed to not using the personal data of its customers for other purposes or those unconnected with the purpose of purchasing the services provided.

For the purposes of the provisions of Organic Law 15/1999 of 13th December on Personal Data Protection, we inform the user of the existence of personal data files that correspond to the purposes of managing the orders requested from the Company, providing the best customer service, answering queries that users may raise, statistics, as well as the accounting, tax and administrative management of the business relationships with such customers. The customer/user agrees that their personal data may be processed for the purposes described.

The entity responsible for the files is FFUUSS 2013, S.L.U.

The server that stores these files is located at the FFUUSS Corporate Headquarters.

Rights of access, rectification, cancellation and opposition:

FFUUSS 2013, S.L.U, the recipient of the data collected on this website, is committed to respecting and facilitating for the parties concerned the exercise of the rights recognised by law and, in particular, the rights of access to the data, rectification, deletion of data and opposition, if appropriate under the terms and within the limits established in Arts. 23 to 36 of Royal Decree 1720/2007 by which Organic Law 15/1999 on Personal Data Protection is implemented.

In order to exercise these rights and for any clarification, please contact our Customer Service Department (Tel. 0034902883083 or email info@ffuuss.com).

Security in the data processing, IT process and custody.

FFUUSS 2013, S.L.U, the recipient of the data collected on this website, is committed to respecting and facilitating for the parties concerned the exercise of the rights recognised by law and, in particular, the rights of access to the data, rectification, deletion of data and opposition, if appropriate under the terms and within the limits established in Arts. 23 to 36 of Royal Decree 1720/2007 by which Organic Law 15/1999 on Personal Data Protection is implemented.

In order to exercise these rights and for any clarification, please contact our Customer Service Department (Tel. 0034902883083 or email info@ffuuss.com).

FFUUSS states and guarantees that it maintains the levels of security for personal data protection in accordance with Royal Decree 1720/2007 of 21st December approving the Regulations implementing Organic Law 15/1999 of 13th December on personal data protection, that it has used all the technical resources at its disposal to prevent the loss, misuse, alteration, unauthorised access or theft of the data provided by users, the foregoing notwithstanding, it should be noted that Internet security measures are not impregnable.

X.- DISCLAIMER.

FFUUSS does not guarantee continued access or the correct viewing, downloading or use of the elements and information contained on the pages of the website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control.

FFUUSS will not be liable for outages occurring in electrical or telecommunications services that prevent users from using the services offered.

FFUUSS will not be liable for the websites to which the user may be referred or the content thereof.

X.- DISCLAIMER.

These General Conditions are governed by Spanish law.